learning how to use your Moniepoint POS can be challenging to newbies especially how to login to the dashboard.
The Moniepoint dashboard allows agents and merchants to manage their POS operations and view key metrics online. However, users sometimes face login issues and connectivity errors.
This article provides step-by-step guidance on how to successfully login to your Moniepoint dashboard, along with troubleshooting tips.
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Overview of Moniepoint Dashboard
The Moniepoint dashboard is a web-based portal that gives you real-time visibility into your POS terminal activities.
Key features of the dashboard:
- View transaction history and statements
- Track settlement details
- Generate reports
- Manage account profile
- Access support resources
- Enable/disable services
The dashboard can be accessed on both desktop and mobile browsers at atm.moniepoint.com. You need to login using your registered email ID and password.
Prerequisites to Access Dashboard
Before logging in, ensure that:
- You have your registered email ID and password handy
- Your Moniepoint POS device is activated and working
- You have an active internet connection on your device
Using the email and password from your POS application, you can login to the dashboard. Internet connectivity is required.
How to Login to the Moniepoint Dashboard
Follow these simple steps to access your Moniepoint dashboard:
1. Go to the Login Page
- On your browser, enter the URL – atm.moniepoint.com
- This will open the Moniepoint login page
2. Enter Credentials
- Enter your registered email ID in the first field
- Next, enter your password
- Ensure the password is correct
3. Click on Login
- After entering your email and password, click on ‘Login’ button
- This will authenticate your credentials
4. Accept Terms (if first login)
- If logging in for the first time, you need to accept the terms and conditions
- Check the box and click on the Accept button.
5. You are logged in!
- Once logged in, you will see the Moniepoint dashboard homepage
- You can now access reports, profile settings, support resources, and more
Follow these steps consistently to login smoothly every time.
Read Also: Opay User Guide: How to Use Opay and Get a Free POS
Troubleshooting Tips for Login Issues
Some common login issues faced on the Moniepoint dashboard and how to resolve them:
Invalid password error
- Ensure you are using the correct password as per your POS application
- Click on the ‘Forgot Password link to reset the password if required
Account suspended error
- Your account may be temporarily blocked for reasons like inactivity or violations
- Contact customer support to understand why and get it unblocked
OTP issues
- For email OTP issues, ensure email ID is entered correctly
- For SMS OTP not received, contact support to update your number
Connectivity errors
- Check if you have an active internet connection on your device
- Try using WiFi or an alternate internet source
- Contact your service provider if network issues persist
Browser compatibility
- Try logging in from Chrome or Firefox browsers
- Update your browser version if required
Using a VPN
- If the network blocks access, use a reliable, free VPN service
- Turn on the VPN and login to access the dashboard.
- Recommended VPNs are ProtonVPN, Tunnelbear, etc.
Contact support if issues persist after the above steps. Avoid logging in from public networks.
How to Reset Your Moniepoint Dashboard Password
If you forgot your dashboard login password, use the reset password feature:
- On login page, click on the ‘Forgot Password option.
- Enter your registered email ID
- Click on the ‘Reset Password button.
- Password reset link will be emailed to your registered ID
- Follow the instructions in the email to create a new password.
- Use the new password to login seamlessly
Be sure to save a new password for future access.
Key Details Available on Moniepoint Dashboard
Once logged in, you can access important details like:
- Transaction history and statements
- POS device details and activity status
- Settlements and earnings information
- Customer support resources
- Upload KYC documents
- Enable/disable POS services
Analyze your key metrics regularly to identify areas of improvement. Use support channels for any concerns.
Read Also: How to Get Paga POS Machine (Price and Charges)
To Sum Up
The Moniepoint dashboard offers a convenient way to stay updated remotely on your POS terminal operations via any device.
Follow the step-by-step process outlined to login seamlessly. Check for connectivity and use recommended troubleshooting tips.
Leverage the various features and data on the dashboard portal to efficiently manage your Moniepoint POS.
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