It can be very frustrating when your Itel phone does not ring or display incoming calls. Missing important calls due to this technical issue can affect your personal and professional life.
However, there are a number of troubleshooting steps you can take to get your Itel phone to display incoming calls again.
In this comprehensive guide, we will cover the top 10 fixes and solutions to try when your Itel phone stops showing incoming calls.
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Understanding Why Your Itel Phone Is Not Displaying Incoming Calls
Before we look at potential solutions, it is important to understand what could be causing your Itel phone to not show incoming calls properly.
Here are some common reasons for this problem:
- Software Glitch: A bug or glitch in the OS could be preventing calls from being displayed correctly. This is common after an update.
- Do Not Disturb Mode: If DND mode is enabled, your phone will silence calls without displaying them visibly.
- Faulty Proximity Sensor: If the proximity sensor is damaged, the phone cannot detect incoming calls when held to your ear.
- Issues with Service Provider: There may be an outage or disturbance with your cellular network coverage.
- Incorrect Notification Settings: Notification preferences set to disable call alerts could be stopping call display.
- Outdated Software: An outdated OS version may have performance issues that affect incoming call display.
- Third-party App Conflicts: Some installed apps may interfere with system calls and prevent proper call notifications.
- Hardware Damage: Physical or liquid damage around the earpiece could affect call display functionality.
Now that we know the potential reasons, let’s look at the step-by-step solutions to fix your Itel phone not showing incoming calls.
How to Fix Itel Phone Not Showing Incoming Calls
Here are several ways to fix Itel phone not showing incoming calls:
1. Check Network Coverage and Try Rebooting
As a first step when you are not receiving calls on your Itel phone, check if you have proper cellular network coverage in your location.
Move around or step outside to see if you regain connectivity. Insufficient network access will prevent calls from coming through.
If the network coverage seems fine, the simplest solution is to reboot your Itel phone. Restarting the device can clear out minor glitches that may be preventing call display.
To reboot, press and hold the Power button and tap Restart when prompted. Once the phone starts back up, check if incoming calls are displaying normally again. This basic reboot fixes call issues in many instances.
2. Toggle Airplane Mode On and Off
Toggling the airplane mode on and off is another quick way to reset connectivity issues that may stop incoming call notifications.
To do this, swipe down from the top and select the Airplane mode option to enable it. Wait for 30 seconds.
Now disable Airplane mode again and test if calls are coming through. Toggling airplane mode essentially forces the device to re-establish cellular and WiFi connectivity.
3. Check If Do Not Disturb Mode is Enabled
One of the most common reasons for an Itel phone not displaying incoming calls is when Do Not Disturb mode is inadvertently enabled. DND blocks all calls and notifications for the duration it is turned on.
To check, swipe down from the top and if you see the Do Not Disturb symbol, tap on it to disable the feature.
Alternatively, go to Settings > Sound/Notifications > Do Not Disturb and turn off the schedule or allow exceptions. Test if incoming calls now display normally when DND is disabled.
4. Update Your Itel Phone Software
An outdated version of the Android OS on your Itel phone could also be the culprit. Software updates fix many bugs and issues that may be interfering with the incoming call display on your Itel device.
To update your Itel phone:
- Go to Settings > System > System update
- Tap Check for updates and download the latest software update available.
- Install the software update and reboot the phone when prompted.
Updating to the latest OS optimizes performance and improves the incoming call notification function.
5. Reset App Preferences
Certain apps and their notification preferences could be blocking call display on your Itel phone. Resetting app preferences fixes conflicting settings.
Go to Settings > Apps > See all apps. Now tap the 3-dot menu and select Reset app preferences. Confirm to reset all app notifications and settings to default. After resetting app preferences, calls should display normally again.
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6. Clear Cache and Data of Contacts and Phone Apps
Over time, the cache and data of apps like Contacts and Phone can get corrupted and disrupt functions like incoming call display. Clearing their cache/data fixes such issues.
Go to Settings > Apps > See all apps. Now tap on the Contacts app, select Storage, and then tap Clear Cache followed by Clear Data.
Do the same process for the Phone app as well. Restart your device and check if incoming calls are working fine again.
7. Check for Physical Damage Near the Earpiece
Hardware damage around the phone earpiece such as cracked screen, water damage, or mic malfunction can prevent your Itel phone from detecting and displaying incoming calls properly.
Carefully inspect the top section near the earpiece for any cracks, moisture damage, or dirt/debris clogging the microphone.
If the damage is extensive, you may need to take your Itel phone for repair to resolve the call display issue.
8. Test with a Different SIM Card
In some cases, the issue could be isolated only to the SIM card you are using with your Itel phone.
Testing with another working SIM can help determine if the problem is tied to a specific cellular provider or SIM card error.
Switch off your phone, insert a different SIM you know works fine, power on your phone, and check if incoming calls display properly when using the other SIM.
If calls come through normally, then the issue lies with your regular SIM card. Inform your cellular provider about the faulty SIM.
9. Reset Your Itel Phone to Factory Settings
If all the above options fail to fix the call display issue on your Itel device, the last resort is to reset your phone to factory settings.
This wipes out all customization and data and restores the phone to its original default settings.
To factory reset:
- Backup important data from the phone
- Go to Settings > System > Reset > Factory data reset
- Select Reset and confirm to wipe data and restore factory settings
Once the reset completes, set up your device again and check if the incoming call notification issue is resolved permanently after the factory reset.
10. Contact Itel Support for Hardware Inspection
In rare cases when your Itel phone still refuses to display incoming calls even after a factory reset, it is time to contact Itel support.
There may be an underlying hardware flaw that requires inspection and servicing from Itel technicians.
Have your Itel device inspected at an authorized service centre. The technicians can run diagnostics, check for hardware faults, and resolve defects that are preventing proper call notifications on the device.
Getting professional help ensures any internal hardware issues are fixed for normal incoming call functionality.
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To Sum Up
Not being able to receive incoming calls on your Itel smartphone can cause a lot of disruption and be incredibly frustrating.
However, as we learned, the issue can arise due to many reasons – from network problems and software glitches to notification settings and hardware damage.
Using the helpful step-by-step solutions outlined in this guide, you should be able to troubleshoot and resolve the problem on your Itel device quickly.
The key fixes include updating software, resetting app preferences, toggling airplane mode, factory resetting the device, checking for physical damage, testing with a different SIM card, and contacting Itel support if the issue persists.
With systematic troubleshooting, you can get your Itel phone to display all incoming calls again and never miss an important call again!
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